SHOP POLICIES

Thank You!!

I am so grateful you are shopping at Stitched Somethings!    I started this business, unofficially, 8 years ago but then decided to branch out and enter the e-commerce world in 2016.   I strive to carry high quality items and monogrammed gifts that people truly love to receive! Our items make great teacher, graduation & bridesmaid gifts, gifts for girlfriends, moms, daughters, sisters or simply a gift to treat yourself!

 

When you order, please include your email address.  In the event that I have a question for you I will contact you via email.  Please check your spam folder if you email me and haven't heard back.

 

Your monogram is included in the price. If you don’t see the color of thread that you’d like, just message me.  I have tons of thread colors other than what is listed.  I also have gobs of fonts that aren't listed.  I have to keep the selection process simple.  Let me know what you have in mind and I'll try and meet those needs.  

 

Our goal to provide you with the best products at the best prices we can offer, with customer service that will make you feel comfortable shopping with us for all those special holidays and gift occasions. We hope that you feel like you are dealing with friends. We feel so lucky to have customers like you!

 

Payment

 

Paypal is preferred! Credit cards are accepted through Paypal and you do not need a Paypal account to use them.

Please make certain the Paypal "ship to" address is correct, as we ship according to this address.  

Local pick-ups can be paid with cash or check in addition to the above methods. 

 

Custom Orders & Monogramming Services

We are pleased to work with you individually to create a customized embroidery item.   We also offer monogramming services on YOUR own items.  Please use the CONTACT US tab to send us an inquiry.   

 

Item Delivery and Shipping     

Most of the items on our website are unique and custom made when you order.  Please allow up to 8-12 days for shipment.
Most of the items in our Jewelry Line typically ships within 5-6 days.  
 
We've searched high and low to bring our customers a great product line at Stitched Somethings.  As a result, some of our items are made by different artisans throughout the United States. This may result in orders arriving in different shipments.  
 
Shipping within the United States is calculated per dollar amount ordered.  You can see the price for shipping calculated in the shopping cart upon check out.

Most of our items are shipped via USPS .  We may also ship by sources including UPS and FedEx. If you need an item by a certain date please contact us to make sure you can receive the product in time.  Additional shipping fees may apply to your order if RUSH delivery is needed.
 
Rush delivery service is an option but will incur extra charges.  If you need your item rushed, I will make every effort to accomodate your needs. Please message me before you place your order to make sure I have the item in stock. Refunds will not be issued if an order is placed and RUSH order has not been granted prior to the order. Additionally, I cannot guarantee delivery once the package has left our hands with USPS. If your package does not arrive and has been Express mailed, I will only refund the cost of the shipping, not the products.
 
Cancellation/Return Policy
Refunds will not be issued once orders have been placed. Because our gifts are custom made to order just for you, we can not accept any returns on our items.  Please make sure you’ve given me the initials as they will appear or names correctly spelled and contact me with any questions.   If no personalization information is submitted in your order, we reserve the right to choose the most popular font for you.
 
If WE make a mistake and your item arrives with the personalization incorrect, please let us know by contacting customer service at StitchedSomethings@gmail.com.  If an item slips through my shop unnoticed that is damaged in any way, I will refund or replace that item. 
 
 
 

SHOP WITH CONFIDENCE

SHIPPING AND RETURNS

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© 2016 by Stitched Somethings LLC        Ashburn, VA